We (Louise and Norman Mayhew) own and run our four star graded guesthouse,
We offer our guests a comfortable, friendly atmosphere with lovely, well appointed guest bedrooms; and you can be guaranteed to enjoy a professional, helpful and sincere service. Excellent customer service is everything and that’s what we aim to offer.
Nothing is too much trouble and our wish is to ensure our guests are content, comfortable, and well cared for; and leave feeling rested and pampered and wanting to come back!
We provide lots of leaflets, information and ideas about locals amenities, attractions, days out and places to eat; but if you would rather stay in your room and relax that’s fine too. We’ll give you trays, crockery and cutlery if you want to buy a quick snack or order/collect a take-away to eat in your room; whilst you relax and maybe watch TV.
A few words from Lou
I’ve looked after people in one way or another since I was about 15. I learned about customer service when I was a sales assistant in a shoe shop. I qualified as a beauty therapist and hairdresser, and then worked in army kitchens round the country – where I met Norm. I also worked as a live-in and live-out children’s nanny. When I had our boys, I worked as a cleaner (or a dirt removal operative if you prefer!) pulled pints in pubs and did waitressing in pubs and restaurants and was a carer in a variety of rest homes.
Before buying The Silverdale Norm and I fostered for eight years and that taught us compassion, infinite patience and tolerance! We have learned that caring and sincere, excellent service really matters.
A few words from Norm
I grew up in a guest house. My mum ran it, with me and my three siblings giving her the run around. She worked really hard and we loved seeing the same people coming back year on year. I learned from a very young age that you had to work hard to earn money and build a good reputation. I trained as a mechanic and then became an AA patrolman, which I absolutely loved.
I would go above and beyond to help people and found it so rewarding. I became a technical adviser with the AA and became an expert witness for them. Whilst in the AA I joined the Territorial Army and then started a sign company. For eight years, whilst running the sign company, I indulged my love of the sea and sailing and I joined the RNLI and became a lifeboat man. That was unbelievably rewarding. I now run my sign company and work with Lou in the evenings and weekends – no rest for the wicked!